Refund policy
At Haven & Co we want you to feel confident and happy with your purchase.
Due to the nature of our wellness and personal care products, we are unable to accept returns or exchanges for change of mind once products have been opened, used or removed from their original packaging.
If your order arrives damaged, faulty or you receive the wrong item, please contact us within 7 days of receiving your order.
Please email havenanddco@gmail.com with:
- Your order number
- A description of the issue
- Photos of the product and packaging
Our team will review your request and work with you to find the best resolution, which may include a replacement, store credit or refund where applicable.
Cancellations
If you need to make changes to your order, please contact us as soon as possible. We will do our best to help, however orders that have already been processed or dispatched cannot be cancelled.
If you have any questions about your order, please contact us at:
havenanddco@gmail.com
We’re always happy to help!