HAVEN & CO FAQs

PRODUCTS

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Are your products natural?

Absolutely. Every Haven & Co. product is made with natural ingredients from the magnesium and essential oils to the skin-loving bases we use. Even the preservative in our water-based products is naturally derived and chosen for its safety and effectiveness. No harsh chemicals, no unnecessary fillers, just simple, clean formulas that work.

Why do we need magnesium, and how does it help us?

Magnesium is one of the most essential minerals in the body but many of us aren't getting enough. Thanks to modern farming practices, our soil is no longer as rich in minerals, which means the fresh produce we eat often contains less magnesium than it once did. Combine that with processed diets, busy schedules, and the constant stress of everyday life, and it’s no wonder deficiency is becoming more common.

When magnesium levels drop, your body starts to feel it physically and mentally. That’s why consistent magnesium support, especially through topical absorption, can help restore balance, improve how you feel, and support everything from your muscles to your mood.

Think of magnesium as your body’s quiet multitasker - it helps with:

  • Muscle and nerve function – helping muscles contract and relax, and calming the nervous system

  • Sleep and recovery – supporting melatonin production and helping the body wind down

  • Mood and stress regulation – balancing neurotransmitters and reducing the body’s stress response

  • Electrolyte balance – maintaining proper function of cells, muscles, and the heart

Are your products safe for sensitive skin?

Our formulas are designed to be gentle and nourishing, using natural ingredients that are kind to the skin. That said, magnesium - especially in topical form - can sometimes cause a tingling or warm sensation when first applied. This is completely normal and often happens when your body is low in magnesium or if applied to broken or freshly shaved skin.

With regular use, this sensation typically fades as your magnesium levels become more balanced. If you have sensitive skin or allergies, we always recommend doing a patch test first. And if irritation persists, it’s best to discontinue use and get in touch.

Can I use your products on kids or during pregnancy?

Magnesium can be incredibly supportive during pregnancy especially for easing sore muscles, improving sleep, and helping with your restless legs. Many mums find it to be a gentle way to support their body through all the changes. That said, it’s always best to check with your healthcare provider if you're unsure.

When it comes to little ones, our products can often be used safely but kids do have more delicate skin, and some essential oils can be a bit too strong for them. If your child has sensitive skin, allergies, or you're unsure, we recommend patch testing first or checking in with a health professional. You can also dilute the product further with a carrier oil to make it even gentler.

What’s the difference between the Magnesium Balm and the Magnesium Spray?

Both are great ways to boost your magnesium levels but they each have their own purpose. 

The Magnesium Balm is rich, nourishing, and perfect if you want a little self-care moment. It not only delivers magnesium but also deeply hydrates your skin with soothing, natural butters and oils. It's great for massaging into sore muscles, dry feet, or anywhere you're feeling tense. Think of it as a ritual.

The Magnesium Spray is your go-to when you’re on the go or just not in the mood for rubbing anything in. It’s lightweight, absorbs quickly, and is perfect for those days when you want to stay on top of your magnesium levels with minimal effort.

How is your Magnesium Balm and Spray different from pills or powders?

Unlike pills or powders that need to go through your digestive system, our balm and spray are absorbed through the skin and enter the bloodstream directly. This means your body can access the benefits more efficiently, right where you need them.

We created these products to offer a more direct, convenient way to support your magnesium levels—whether you're easing sore muscles, winding down before bed, or building a calming nightly routine. It's magnesium with purpose and a little luxury.

SHIPPING

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Do you ship internationally?

We currently ship within Australia and New Zealand! All orders are packed with care on the Gold Coast and sent your way as quickly as possible. If you're outside of these areas and keen to try our products, send us a message, we’d love to know where you’re based as we grow!

How much does shipping cost?

Within Austrialia - Flat rate $9.95 ( includes tracking )
Within New Zealand - $24.95 ( includes tracking )

We know NZ shipping is a little steep, however as we grow and send more across the ditch, we’re working on bringing this rate down!

How long will my order take to arrive?

Within Austrialia - 2 to 8 business days.
Within New Zealand - 5 to 10 business days.

(Delivery times may vary depending on your location and public holidays.)

Express Shipping options will be available soon for those needing a little extra urgency!

Who do you ship with?

All orders are shipped via Australia Post, with tracking included.

All orders are shipped via Australia Post, with tracking included.